4 Potter Street
OUR RETURNS POLICY AND MONEY BACK GUARANTEE
We offer a 100% money back guarantee. If you are not satisfied with your online purchase you may return it to us for refund or exchange within 28 days. The item must be unused, it its original packaging, and in a fully re-sellable state.
Postage and carriage warranty for the return will be at your cost but we will cover the same costs for sending you back your exchange item.
If you are returning items after the initial 28 days we will offer an exchange item or a gift card to the value of the product.
For hygiene reasons we are unable to accept returns for body piercing products. These include earrings, studs, belly bars, nose rings and nose studs for example.
Our guarantee is in addition to your statutory rights.
HOW DO I RETURN AN ITEM?
If you would like to return an item or exchange your purchase you will find full instructions for its return on the delivery note in your initial package. A pre-printed self adhesive returns label is included which is easy to attach to your parcel.
For all returns we advise that you get proof of postage and if the value is significant then do ensure you have sufficient insurance from your carrier.
HOW LONG WILL MY REFUND TAKE?
We endeavour to process refunds within 48 hours of receiving the returned goods. Please allow 14 days for the card account credit to be cleared. If you have paid using our PayPal gateway you should find the PayPal will refund the money within a short number of hours.
If you have any questions about any of the above please don't hesitate to get in touch via:
Phone: 0333 355 3608
Contact Page: Click here